Links:You need a prescription refill or have a quick question for your primary care provider. So you send a message through your patient portal, expecting your doctor will read it between appointments.
To make sure every patient gets timely, thoughtful care, primary care is no longer a solo effort. Today, doctors are supported by a full care team. And the newest member might surprise you: the Inboxologist.
In this episode, we take a closer look at how modern primary care is evolving with Dr. Priya Dixit-Patel, physician executive of primary care at ChristianaCare, and Mary Goshert, a nurse practitioner at ChristianaCare's MAP2 primary care practice who serves in this innovative Inboxologist role.
Mary explains what inbox management really involves - covering multiple providers, triaging urgent concerns, and reviewing charts to spot gaps in care. Dr. Dixit-Patel shares what sets ChristianaCare's model apart: experienced advanced practice clinicians dedicated to "desktop medicine," helping reduce cognitive load for physicians and speed up responses for patients.
From the idea that sparked this role to real-world examples of its impact, you'll hear how Inboxologists are reshaping primary care - and improving the experience for both patients and providers, one message at a time.
Priya Dixit-Patel, M.D., is the physician executive for core and advanced primary care at ChristianaCare. In this role, she oversees ChristianaCare's primary care providers and focuses on their strategic and operational success. Dr. Dixit-Patel is a family medicine physician with over two decades of experience.
